Refund & Return Policy

TROSIN LLC

Effective Date: February, 1 2025

This Refund & Return Policy explains how returns and refunds are handled for purchases made on http://alpheon-us (the “Site”), operated by TROSIN LLC (“Company,” “we,” “us,” or “our”).

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1. Our Main Refund Guarantee

Your satisfaction is important to us.

Our main refund condition is simple and transparent:

👉 Within 160 days from the date of purchase, you may return the mattress, and we will:
• arrange the return at our expense, and
• issue a full refund of the purchase price to the original payment method.

No hidden fees. No restocking charges.

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2. Eligibility for Returns

To qualify for a return and refund:
• the request must be made within 160 days of the original purchase date,
• the mattress must be returned in a condition suitable for pickup (normal use is acceptable).

Normal signs of use consistent with a trial period do not disqualify you from a return.

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3. How to Request a Return

To initiate a return, please contact us at:

Email: globalconsultservice@proton.me

Include:
• your order number,
• name used for the purchase,
• delivery address,
• a short reason for the return (optional but appreciated).

Our support team will provide return instructions and schedule the pickup.

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4. Return Shipping
• Return shipping is fully covered by TROSIN LLC.
• You are not responsible for transportation or logistics costs related to the return.

Once the pickup is completed, the refund process will begin.

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5. Refund Processing
• Refunds are issued to the original payment method used at checkout.
• After the returned item is picked up, please allow 5–10 business days for the refund to be processed, depending on your bank or payment provider.

Stripe processes refunds according to its standard timelines.

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6. Exchanges

At this time, we do not offer direct exchanges.
If you would like a different product, please request a return and place a new order.

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7. Damaged or Defective Products

If your product arrives damaged or defective:
• contact us within 48 hours of delivery,
• provide photos and your order number.

We will resolve the issue promptly by replacement or refund, at our discretion.

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8. Non-Returnable Situations

Returns may be refused if:
• the return request is made after 160 days,
• the product was damaged due to misuse, neglect, or intentional harm.

This policy does not affect your statutory rights where applicable.

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9. Chargebacks

We encourage customers to contact us first regarding any issues.
Initiating a chargeback without contacting us may delay resolution and does not replace this refund policy.

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10. Policy Updates

We reserve the right to update this Refund & Return Policy at any time.
Any changes will be posted on the Site with a revised effective date.

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11. Contact Information

If you have questions about returns or refunds, contact us:

TROSIN LLC
Email: globalconsultservice@proton.me